Order is Placed
(Sent 1 Time only)
1) Customer will recieve an email Confirming the Order
(*Includes Full Order Details with Order Response and "Pending Payment" [Payment Method])
2) Website Owner will recieve an email Confirming the Order
(*Includes Link to view Order in Admin with noted "Pending Payment")
3) Website Owner will recieve an email Confirming the Order (*Optional In COOLSite Admin)
(*Includes Full Order Details with Order Response and "Pending Payment" [Payment Method])
Payment is Processed/Attempted
(Sent on Each Payment Attempt)
1) Payment Method PayPal
a) Customer will recieve an email Confirming Payment Status
(*Includes OrderID, Payment Approve/Decline Status, PayPalAddress)
b) Website Owner will recieve an email Confirming Payment Status
(*Includes OrderID, Payment Approve/Decline Status, PayPalAddress)
2) Payment Method RealTime (ie. CreditCard/Electronic Check)
b) Customer will recieve an email Confirming Payment Status
(*Includes OrderID, Payment Approve/Decline Status, Basic Credit Card Info)
a) Website Owner will recieve an email Confirming Payment Status
(*Includes OrderID, Payment Approve/Decline Status, Basic Credit Card Info)
3) Payment Method PayLater (ie. Pay By Phone/Mail)
a) No emails, manually processed by Website Owner
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You can control where Order Emails Confirmations are sent in the following location:
COOLSite Admin Area - Configuration - General
Order Confirmations
(how Order Confirmation emails are sent)
1) Send FROM this address when sending TO CUSTOMER: (typically your main business email)
2) Send TO this address when sending to ME: (typically your main business email)
3) Send a copy of the items ordered to: (usually used for sending a copy to a drop shipper)